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Foster411Georgia
For caseworkers · Field guide

The field cheat-sheet nobody hands you.

Most Georgia case managers have been in the role under five years, and the manual is eleven hundred policy sections deep. This page is the map a veteran would sketch on a napkin: the deadlines that bite, where things live in PAMMS, and what to hand a brand-new foster family.

Last verified July 3, 2026 · Sources: PAMMS · O.C.G.A. §15-11 · DHS financial manual

The deadlines that bite

Every clock below is verified against the cited policy or statute — but policy revisions move dates, so the PAMMS link is the authority the day you're reading this. Print this section and tape it up; re-check anything mission-critical against the live section.

ClockWhat must happenAuthority
72 hoursPreliminary protective hearing after a child is placed in foster care (next business day if it lands on a weekend/holiday); dependency petition within 5 days after the hearing if the child isn't released§15-11-145
1 business dayCCFA referral out after the PPH; provider accepts/declines within 48 hours; family notified within 24 hours of acceptance; completed CCFA due within 25 calendar days of referralPAMMS 10.10
10 calendar daysHealth Check (medical) and dental exam for a child entering care; Children 1st referral for children under fivePAMMS 10.11
14 calendar daysPlacement change proceeds after DFCS receives a placement-change request from the placement resource; the court and parties get written notice ≥5 days before a changePAMMS 10.3
120 daysKinship foster home evaluation (SAFE model) completed after a child in custody is placed with kin; non-safety standards waiver-able case-by-case under 22.6PAMMS 22.4
60 daysNewly approved caregivers initiate Continued Parent Development; 15 hrs/year due by December 31 (≥5 in person)PAMMS 14.9
15 of 22 monthsDFCS must file (or join) a TPR petition for a child in care 15 of the most recent 22 months — unless a relative-care, compelling-reason, or services-not-provided exception applies and is documented§15-11-233
90 / 30 daysTPR hearing within 90 days of the petition; order within 30 days after the hearing ends (both bend only on just cause)§15-11-301
4 / 15 daysDFCS policy: notify foster parents within 4 calendar days of a TPR filing or accepted surrender; foster-parent adoption consideration staffing within 15 calendar days of SSAU notificationPAMMS 11.6
10 days / FYRespite ceiling per fiscal year at the child's per diem, prior approval required; the county can request a state-office waiver beyond 10DHS 2301.5

Verified July 2–3, 2026 against the cited sections (via the fact-check evidence in this site's repo). Timeframes marked "DFCS policy" are manual policy, not statute — they move more often.

PAMMS, mapped in plain English

The policy manual is organized better than it feels at 4:50 p.m. on a Friday. The chapters you'll live in:

Ch. 9–10 · The child's daily life

Maintenance payments & clothing allowance (9.1) · placement (10.1–10.4) · CCFA (10.10) · health (10.11–10.12) · education (10.13) · normalcy & travel (10.14)

Ch. 11–12 · Permanency

Adoption process & foster-parent consideration (11.6) · adoption assistance (12.1, 12.5)

Ch. 14 · Your caregivers

Approval standards (14.1) · NTDC pre-service (14.8) · CPD hours (14.9 — caregivers can earn free hours at Foster411 Training) · re-evaluations (14.13) · Bill of Rights & grievances (14.17) · supervision/babysitting (14.18) · agency transfers (14.24)

Ch. 15–16 · Across lines & dollars

ICPC (15.2) · RBWO designations, referrals & per diem (16.1–16.5)

Ch. 17 · Court

Hearing timelines & DFCS responsibilities (17.1) · CASA/GAL (17.10) · TPR (17.11) · surrenders (17.12)

Ch. 22 · Kinship

Assessment (22.3) · home evaluation (22.4) · non-safety waivers (22.6) · post-permanency subsidies (22.8–22.9)

Bookmark the manual root at pamms.dhs.ga.gov/dfcs — and when a section number in a training handout doesn't match the manual, trust the manual; handouts age.

SHINES survival

Locked out, case record won't save, portal acting haunted: the SHINES Help Desk is 1-800-764-1017. One caveat we owe you: that number verified against older, third-party-hosted documentation — if it fails, any supervisor will have the current one, and tell us so we fix this page. Checked July 2, 2026.

The habit that saves SHINES pain is boring: draft long narratives outside the system, then paste — a timeout mid-entry is the most-reported way new workers lose an afternoon. (Advice, not policy.)

Hand this to new families

The highest-leverage five minutes with a new foster or kinship family is handing them the right paper. These pages were built to be printed:

The first-72-hours checklist — whose clock each early task is on, Medicaid intake line included. Free gear by county — for the placement that arrived with nothing. The Georgia Families 360° survival guide — with the 24/7 member intake line (1-855-661-2021). Kinship: start here — for the grandmother who said yes at 2 a.m. And for their inevitable money questions, the per diem guide answers what you'd rather not answer from memory.

Families who feel equipped in week one call less in week six — the caseworker hub keeps the full referral directory by county.

And one for you

Secondary trauma is an occupational reality of this work, not a personal failing. The National Child Traumatic Stress Network keeps a solid, free introduction to recognizing and addressing secondary traumatic stress — worth ten minutes before you think you need it. A Georgia-specific supports guide is on our roadmap; if your agency has an EAP or peer program worth listing, tell us about it.

Sources & verification

Built by a community resource, not by DFCS — this page summarizes policy for quick recall and links the authority; the live PAMMS section always wins. Spot something stale? Report it — workers keep this site honest.

Print the numbers card too.

The caseworker hub has the phone-number card (GCAL, CPS intake, SHINES, 360°, GACRS, AFPAG) formatted for a cubicle wall — plus the county-by-county referral directory.

Back to the caseworker hub